User Data Deletion Instructions

1. Who can request deletion

If you have a Motoo Mobil account, submitted an enquiry through our website or app, or signed in with Facebook Login, you may request deletion of your personal data associated with our services, subject to applicable law and legitimate business or legal retention requirements.

2. How to submit a deletion request

To request deletion of your account and personal data, send an email to Motoo Mobil with the subject line “Data Deletion Request” and include the following information:

• Your full name and the email address linked to your Motoo Mobil account.
• Your workshop or company name, if applicable.
• Whether you registered or signed in using Facebook Login.
• A clear statement that you want your account and personal data deleted.

Send your request to [email protected].

3. If you used Facebook Login

If you signed in with Facebook, you can also remove Motoo Mobil’s access from your Facebook account by going to Facebook Settings → Apps and Websites, selecting Motoo Mobil, and removing the app. Removing the app does not automatically delete all data already stored by Motoo Mobil. To delete data we hold, please still submit a deletion request using the steps above.

4. What we delete

After verifying your request, we will delete or anonymize personal data associated with your account where reasonably possible, including:

• Account profile information such as name, email, phone number, and login identifiers.
• Facebook Login association data stored by Motoo Mobil, such as your Facebook user ID and profile information we received with your consent.
• Workshop or business profile details, enquiry messages, and other user-submitted content tied to your account.
• Usage preferences and account-related settings stored in our systems.

5. What may be retained

We may retain limited information when required or permitted by law, such as records needed for fraud prevention, security, dispute resolution, tax, accounting, or compliance with legal obligations. Retained information will be kept only as long as necessary for those purposes and protected appropriately.

6. Processing time

We aim to confirm receipt of your request within a reasonable period and complete verified deletion within 30 days, unless a longer period is required by law or the complexity of your request. We may contact you to verify your identity before processing the deletion.

7. More information

For details about how we collect and use information, see our Privacy Policy. For questions about this deletion process, contact [email protected].